Harmeet Mann Shares a Practical View on Hotel Tech Insider Podcast

Technology can help hotel operators move faster, stay organized, and make better decisions. But for Harmeet Mann, the real value still comes down to people. In a new episode of Hotel Tech Insider Podcast from Hotel Tech Report, Mehr Consultancy CEO and Co-Founder Harmeet Mann shares how her team uses technology across its growing portfolio and where she believes hotel leaders need to stay grounded as systems keep changing.

From communication and training to accounting and workflow management, Harmeet’s message is clear: systems matter, but people still make them work.

Building a Tech Stack That Supports Operations

During the conversation, Harmeet walks through the systems her team relies on to keep hotel and corporate operations aligned. She points to Inn-Flow as one of the most important tools in their stack because it brings multiple functions into one place.

“We use them for time and attendance, scheduling, payroll, accounting, and bookkeeping,” Harmeet says.

She explains that having those functions connected helps the team stay organized and gives owners better visibility into performance across the portfolio. Instead of relying on separate tools for labor, payroll, and accounting, her team can work from one central system and move faster when issues come up.

Harmeet also highlights monday.com as another key part of the operation, even though it is not hotel-specific.

“We use it as our filing cabinet,” she says.

At Mehr, monday.com supports task management, employee records, permits, brand waivers, and other documentation that needs to stay accessible and organized across properties.

Why Non-Hotel Tools Still Matter

One of the most useful parts of the episode is Harmeet’s view on using software that was not built only for hotels. Mehr’s stack includes tools like Slack, monday.com, Google Workspace, PandaDoc, and Trainual alongside hotel-specific platforms.

That mix supports the way her team works day to day. Slack keeps communication visible. monday.com tracks tasks and documentation. Trainual supports training and workflow consistency as the company grows.

Harmeet also shares how her team builds custom workflows using tools they already have.

“We’ve also implemented some workflows that people may not traditionally use these softwares for.”

That mindset reflects a larger operational approach: use technology in a way that fits the business instead of forcing the business to fit the software.

The Human Side Still Matters Most

The strongest takeaway from the episode is Harmeet’s perspective on AI and hotel leadership.

“In the world of AI, we’re going to have to become more people-focused and people-driven.”

She sees technology as helpful for repetitive work and reporting, but she does not frame it as a replacement for hospitality. Instead, she sees it as a way to free up managers and teams to focus more on guests, employees, and service.

She puts it even more directly later in the conversation: “Technology is used by people. So you still need the people.”

That line gets to the heart of how Mehr operates. Good systems matter. Strong implementation matters. Training matters. But the guest experience, team culture, and day-to-day execution still depend on people.

Harmeet’s full episode of Hotel Tech Insider aired on March 24 on Spotify and Apple Podcasts.

Listen to the full episode to hear more from Harmeet on hotel operations, technology, and why people still sit at the center of great hospitality.