Mehr Consultancy Partners with Canary Technologies to Enhance Guest Experience and Drive Growth

At Mehr Consultancy, our mission has always been to deliver exceptional hospitality experiences while creating long-term value for our investors, employees, and guests. Today, we’re taking another step forward in that journey. Mehr Consultancy has partnered with Canary Technologies, a global leader in hotel guest experience technology, to elevate service and uncover new revenue opportunities across our IHG portfolio.

As we continue to grow, embracing innovation is essential to staying ahead. This partnership represents a strategic investment in both our people and our guests. By adopting Canary’s suite of guest experience solutions, Mehr's IHG hotels will gain new tools that make service more personal, efficient, and rewarding for guests and staff alike.

Empowering Personalized Hospitality Through Technology

At the heart of hospitality is connection. Guests today expect seamless, real-time communication and personalized options that make their stay more comfortable. Canary’s AI-powered messaging platform enables our hotel teams to communicate with guests instantly in more than 100 languages. This capability allows staff to anticipate needs, respond faster, and ensure that every guest feels heard and valued, no matter where they come from.

In addition to improving communication, Canary’s technology introduces automated upsell and upgrade opportunities throughout the guest journey. From room enhancements to special amenities, these personalized offers create meaningful moments while driving incremental revenue. It’s a solution that benefits everyone — guests enjoy more tailored experiences, and our teams gain valuable time to focus on hospitality instead of manual processes.

A Partnership in Shared Values

When selecting a technology partner, alignment in values was just as important to us as innovation. Mehr Consultancy and Canary Technologies share a deep commitment to transparency, efficiency, and the pursuit of excellence.

“Mehr Consultancy understands the value of personalized hospitality,” said DJ Singh, VP of Global Sales at Canary Technologies. “With Canary, they are unlocking new revenue opportunities and strengthening guest service at scale, supporting both efficiency and satisfaction across their portfolio.”

Our VP of Communications, Melissa Garcia, added, “We are constantly exploring innovative tools that elevate the guest experience while driving meaningful returns for our owners and investors. By partnering with Canary, we’re reinforcing our commitment to modern, personalized hospitality that delights guests and supports operational efficiency across our portfolio.”

Looking Ahead

This partnership with Canary is a part of a broader vision for the future of Mehr Consultancy. As we continue to grow, we are always refining our operations and remaining focused on enhancing every touchpoint of the guest journey.

Innovation, integrity, and impact have guided our path from a single family-run motel to a leading hotel investment and management firm. With Canary Technologies, we’re building on that foundation; combining human hospitality with intelligent technology to create experiences that truly stand out.