Six-Month Management Turnaround: Embassy Suites by Hilton, a Full-Service Property

GOP Increased from 9% to 40% in Six Months

Hospitality management needs precision. This 305-room Embassy Suites was operating at only 9% GOP under the previous owner and management firm. When Mehr came in with new ownership in December 2024, the team implemented a lean operation that brought the GOP to above 40% within 6 months.

Snapshot

Brand: Hilton	Asset Type: Full Service
Rooms: 305	Time to Profitability: 1 month

The Challenge: A Failing Asset with No Oversight

Before Mehr came in with new ownership, the property was operating at only 9% GOP under the previous owner and management firm. Payroll costs were too high, operations lacked control, and financial leaks were hurting performance. The hotel needed a leaner operating model, stronger oversight, and a clearer system for managing expenses, staffing, and revenue.

The Mehr Strategy:  A Three Point Plan

We used our experience with previous Hilton assets to stabilize the property:

	Lean Operations Model Mehr came in with new ownership and implemented a leaner operating structure. The team reduced unnecessary payroll, tightened staffing, and created faster decision-making across daily operations.
	Standard Procedures Our team implemented protocols across all departments. This helped reduce waste, improve consistency, and bring stronger control to property-level expenses.
	Data Integration We deployed a sales CRM and daily reporting software. This allowed us to track revenue throughout the day and adjust segmentation in real time.

The Impact (Before vs. After)

Metric	Before Mehr	Mehr Management	Improvement
GOP %	9%	40%+	+344%
Payroll	$4.0M	$2.0M	-50%
Capital Injections	Monthly	Zero (After 1 month)	Eliminated
Reviews	Declining	Improved	Trend Reversal

The Bottom Line

We made significant strides in the first 30 days. By cutting payroll in half and fixing operational leaks, we turned a failing full service hotel into a profitable asset. Our strategy focused on transparency and internal promotions to build a high performance team.

"Our strategy focused on transparency and internal promotions to build a high performance team."